Cancellations and return policy
“We”, “Us”, “Our”: shall mean Biogrid Healthcare Pvt Ltd.
“Website”: shall mean www.Biogrid.in
“Website Policies”: shall mean all the policies, terms and conditions of use on the Website.
“You” or “User”: Refers to the User.
1. Cancellation by user
You can cancel Your ordered product at any time before the product has been shipped and Your entire order amount will refund. No cancellation will be permitted after the item shipped to You from our side.
2. Cancellation by Us
In case, if any order is unable to accept and seems to cancel the order, we hold the right to refuse or cancel the order. This case includes unlimited order, non-availability of the product, non-availability of the service, inaccuracies or any errors in pricing information, and problems identified by the fraud avoidance department. We will contact You if Your order got canceled or if we require any additional information to accept Your order. If Your order got canceled before the shipment and You paid for it, then the amount will credit back to Your bank account.
3. Refund Terms
Refund terms include the following instances:
- Cancellation of order before shipment of the product.
- Non-delivery of the ordered product that shipped from our side.
- Refunds would be made only after complete verification of the compliance with the terms and conditions of Our Website Policies.
- The refund amount shall only contain the exact amount paid by You for the purchase of items including GST. Kindly note that for part of the product cancellation, transportation charges are not refundable.
- Refund not permitted if any malpractice is found to use at the time of product purchase.
- Contact us for further assistance if Your refund amount not credited even after Your payment method has passed.